INFORMATION ABOUT THE PROCEDURES RELATED TO THE TELEPHONE SERVICE
The Telecommunications Company of Cuba S.A. ETECSA, through its Commercial Offices, offers comprehensive care to its clients and / or users. In them you can find out about the status of your account, inquire about the additional charges billed and request the most dissimilar procedures related to telephone service.
New basic telephone service facilities +
NEW BASIC TELEPHONE SERVICE FACILITIES TO THE NATIONAL RESIDENTIAL SEGMENT For the use of the available technical capacities, ETECSA establishes an order of priority that includes pending transfers, public services, business sector services and other commitments and obligations of the company. Once these demands are satisfied, the company will offer the available capacities for the installation of new services to the population, which are distributed and granted by the Municipal Administration Council (CAM). The ways to make basic telephone service offers to the population are as follows: Through the Local Bodies of People's Power (for allocation to the population by… Read MoreProcedures relating to basic telephone service +
PROCEDURES RELATING TO BASIC TELEPHONE SERVICE FOR THE NATIONAL RESIDENTIAL SEGMENT Private status in the Telephone Directory The owner of the service is entitled to a simple insertion in the Telephone Directory at no additional charge. If you do not want your number to be published, you must request in your Commercial Office that it become private. If you detect any error in the reproduction of your data or they have been omitted, send your data through the electronic address This email address is being protected from spambots. You need JavaScript enabled to view it., you can also call the 112 Commercial Management service and reconcile your data with the executive. Supplementary services They… Read MoreChange of ownership of service +
CHANGE OF OWNERSHIP OF SERVICE It consists of transferring the ownership of the service to another natural person. This request has no cost and can be made in any Commercial Unit, but the person to be awarded the service must go to the commercial unit where it is installed. Transfer of ownership The owner of the service may request the change of ownership in favor of the natural person he designates at the time he deems appropriate. Documents to present: Personal identity document of the owner or the agent. Personal identity document of the beneficiary to whom the new contract… Read MoreTelecommunication services in the business segment +
PROCEDURES RELATING TO TELECOMMUNICATION SERVICES IN THE BUSINESS SEGMENT Requests for new services, modifications or cancellations of existing ones They will be carried out by means of an official letter from the entity signed by its maximum representative or, failing that, by the person officially authorized by it for these purposes. The letter must contain: Official name of the entity. Organism to which it belongs. Entity address. Mailing address of the service invoice. Bank account. REEUP code. In the case of basic telephone service, in addition to the above data, the letter must contain: Private status or not in the… Read MoreProcedures relating to the mobile telephony service +
PROCEDURES RELATING TO THE MOBILE TELEPHONY SERVICE Processing of Cellular Service Contract It is the process that formalizes the contractual relationship between the Holder and the Company for the provision of the cellular telephone service in the prepaid and postpaid modalities. The Holder is the person who has the rights and obligations derived from contracting the cellular service. The act of signing the contract is personal, either by the beneficiary or through his representative, fulfilling the formalities established by the Cuban civil code. The service contract, in the prepaid modality, may be permanent or temporary and is independent of any… Read More
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ETECSA contacts in Colón
Minipoint
Telephone: 4531 2374
Address: A.Arias e / V.Torres y Martorell, Colón, Matanzas
Multiservice Center
Attention to the Residential Sector
Telephone: 4531 3302 or 112
Address: Martí No.119, Colón, Matanzas
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