Procedures and Services

Reconnection of electrical service. To provide you with the electric power service again, the interested party must appear in person at our commercial offices. For debt reconnections, the interested party will pay the outstanding balance and the cost for reconnection with a fixed rate of $ 3.00. The client will provide the following document:Receipt for the current month duly paid.

Payment of amount for consumption of electrical energy. Payment of electricity consumption may be made at the commercial offices and authorized points of the Electric Companies in each municipality, at bank branches, at Correos Company offices, at ATMs or through the Telephone Banking service, the latter only available in Havana. Once the "Consumer Notice" has been received, the customer may pay the amount corresponding to their consumption, until the expiration date indicated on the invoice. In the case of payments made at bank branches, offices of the Correos de Cuba Company or through the Telephone Banking and Automatic Teller Service,… Read More

Nonconformity claim The following ways can be used: Telephone attention: Interruptions of the electrical service due to voltage oscillation, low voltage, lack of a phase, lack of service in your home, short circuits in the network, broken lines and lack of service in your sector. Visit to Commercial Offices or other dependencies of the Electric Company: Nonconformity in relation to the amount of energy consumption or applied rate, due to delay or mistreatment in the care received in the dependencies of the Electric Company and with the application of Decree 260 on Contraventions Personal of the regulations of the electrical… Read More

Changes Place or change of the electric energy meter: To request this service, the interested party will appear at the Commercial Office of the corresponding locality with no less than ten (10) calendar days in advance of the need for the service. In this term, the Electric Company will inspect the site to determine the possibility of carrying out the work, informing the client, through a "Notice from the Electric Company", of the results of the inspection. The client will provide the following document: Receipt for the current month duly paid. A fixed fee of $ 6.00 is charged for the… Read More

Installation of the 220 Volt Electric Service. To request this service, the interested party will appear at the Commercial Office of the corresponding locality, with the Electric Company having up to 30 business days after requesting the service to carry out the installation. This service is provided at no cost. The client will provide the following document: Receipt for the current month duly paid.